WHEN SHOULD I ARRIVE?
For your comfort and relaxation, we recommend you arrive 15-20 minutes prior to your treatment, allowing time to relax.
WHAT IF I AM LATE FOR MY APPOINTMENT?
Arriving late will simply shorten the time for your treatment, thus limiting your pleasure. your treatment will end at the scheduled time so that the next guest will not be delayed. the full value of your treatment will be applied.
WHAT IS THE CANCELLATION POLICY?
We realize that sometimes plans change. If you must reschedule or cancel your appointment, we require a full 24 hours before your single scheduled appointment, to avoid a charge in full for the service. Cancellation policies may vary, depending on the size of the booking. The policy is reviewed with you at the time a reservationist approves the booking. Please notify us of any cancellations by phone at 216-228-9750 within your quoted cancellation policy. You may call us outside of business hours, however, you must leave us a voicemail stating your cancellation. We do not accept cancellations via email unless your spa group coordinator has instructed email communication only. All late cancellations may incur a full charge if we are unable to fill the bookings with another guest.
WHAT DO I WEAR DURING MY TREATMENT?
Most body treatments are enjoyed without clothing. however, please dress comfortably.
during all treatments, the body is fully draped, except for the area being worked on.
WHAT IF I HAVE SPECIAL HEALTH CONCERNS?
If you have high blood pressure, allergies, or any other physical aliments or disabilities, please notify us when booking.
WHAT IF I AM PREGNANT?
While there are a few services that should be avoided during your pregnancy, there are many beneficial treatments that can be enjoyed. please notify us if you are pregnant, so we may guide you in the right direction.
To preserve our tranquil atmosphere, we request that all cellular phones and pagers be turned off prior to entering sacred hour. for the privacy of our guests, any use of camera device is strictly prohibited.
IS THERE A MINIMUM AGE?
For massage, minors 14-15 are required to have a parent or guardian in the room. Guests who are 16-17 must be accompanied by a parent or guardian for check-in. Identification may be required.
Infants and toddlers are not permitted in the spa, with the exception of gift card purchases.
All prices are quoted in US dollars and are subject to change.
A 20% service charge will be added to your service.
Do you close for inclement weather?
Sacred Hour does not close for inclement weather. Please review your cancellation policy when booking appointments during winter months.