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Spa Etiquette

Spa Etiquette FAQs

Step into a spa where comfort meets modern relaxation. Sacred Hour isn't just a sanctuary from life's chaos; it's a safe haven.

Whether you’re a seasoned spa-goer or a first-timer, embracing these tried-and-true behaviors ensures that everyone, from fellow clients to our dedicated staff, enjoys a blissful and fulfilling experience.

For your comfort and relaxation, we recommend you arrive 15-20 minutes prior to your treatment, allowing time for you to relax.

Arriving late will simply shorten the time for your treatment, thus limiting your pleasure. Your treatment will end at the scheduled time so that the next guest will not be delayed. the full cost of your treatment will be applied.

We realize that sometimes plans change. If you must reschedule or cancel your appointment, we require a full 24 hours before your scheduled appointment to avoid a charge in full for the service. Cancellation policies may vary, depending on the size of the booking. The policy is reviewed with you at the time a reservationist approves the booking.

Please notify us of any cancellations by phone at 216-228-9750 within your quoted cancellation policy. You may call us outside of business hours, however, you must leave us a voicemail stating your cancellation. We do not accept cancellations via email unless your spa group coordinator has instructed email communication only. All late cancellations may incur a full charge if we are unable to fill the bookings with another guest.

All prices are quoted in US dollars and are subject to change.

A 20% service charge will be added to your service.

Sacred Hour does not close for inclement weather. Please review your cancellation policy when booking appointments during winter months.

Most body treatments are enjoyed without clothing. However, please dress comfortably. During all treatments, the body is fully draped, except for the area being worked on.

If you have high blood pressure, allergies, or any other physical ailments or disabilities, please notify us when booking.

While there are a few services that should be avoided during your pregnancy, there are many beneficial treatments that can be enjoyed. Please notify us if you are pregnant, so we may guide you in the right direction.

In order to maintain the serene ambiance of Sacred Hour, we kindly ask that you power down all cellular phones and pagers before entering. To respect the privacy of our guests, the use of camera devices is strictly prohibited.

To enhance the experience of our massage services, individuals aged 14-15 must be accompanied by a parent or guardian within the treatment room. For guests aged 16-17, a parent or guardian must accompany them during the check-in process. Identification may be requested to ensure compliance with this policy.

For skincare, minors 13-17 must be accompanied by a parent or guardian for check-in. An adult has the option to remain in the spa or treatment room while the service is provided.

Infants and toddlers are not permitted in the spa, except for gift card purchases.

Select a Service in Lakewood

Indian Head Massage

Unlock the ancient vibes with this holistic head, neck, face, and shoulder treatment

Starting from $80

Prenatal Massage

Our Prenatal Massage is a natural stress-buster, kicking pain to the curb, easing muscle tension, and amping up blood flow.

Starting from $100
* 12-36 weeks only

Lymphatic Drainage

Manual Lymphatic Drainage (MLD) is a non-invasive therapy that encourages the smooth flow of lymph fluid through slow and gentle rhythmic movements.

Starting from $120

Cupping Therapy

During cupping therapy, your skilled massage therapist strategically places cups on various body areas such as the neck, shoulders, arms, back, legs, and even the face. These cups create suction, stimulating blood flow and promoting relaxation.

Starting from $135

Couples Massage

Indulge in shared serenity with our Couples Massage, a harmonious experience designed to deepen your connection.

Starting from $220

Super Glo Facial

This restorative treatment will regenerate your skin by gently exfoliating your outermost layers with no downtime.

Starting from $150
* 90 minute SuperGlo facial treatment incorporates LED light therapy

Hydrafacial

Our most results-driven facial. A non-invasive procedure that provides deep cleansing,

Starting from $150

Glow-Getter by Dr. Barbara Sturm

Reveal radiant, healthy skin with the Glow-Getter, incorporating the Dr. Barbara Sturm line.

Reiki Lift Facial

The manual technique used in this facial can slow signs of aging, especially if performed consistently. It is a deep massage that acts on the muscles, not the tissues, completely oxygenating them. The massage has a lifting effect – and with no surgery.

Dermaplaning

A manual exfoliation technique removes surface debris with a custom dermaplaning blade.

Starting from $100

back cleanse

Popular before weddings and formal engagements, a customized 60 minute back treatment includes cleansing, exfoliation, extractions, masque and oil-free hydration.

Starting from $125

Lemongrass Mimosa Body Scrub

This refreshing body scrub hydrates and brightens dull skin. Walnut Shells exfoliate while Mimosa and Bamboo Extracts create lasting softness.

Purifying Gotu Kola Coffee Scrub

Feel tension melt away under warm compresses that aid in the absorption of healing trace minerals.

Sacred Hour Manicure

Our signature manicure includes file and cuticle tidy, and nails gently buffed and polish removed.

Starting from $35

Gel Manicure

File and cuticle tidy, followed by hand massage. Gel polish to finish.
Starting from $50

Speedy Pedicure

File, tidy, and polish when time is short (but nails are long).

Starting from $35

Sacred Hour Pedicure

Soak, file, and cuticle tidy, heel buffing, leg and foot massage, and a soothing lavender or re-energizing green tea mint cooling mask. Polish to finish.

Starting from $65

Gel Pedicure

Soak, file, cuticle work, heel buffing, and foot + leg massage. Gel polish to finish.
Starting from $80
* Gel application requires additional time and cost. We are unable to remove nail enhancements like dip, poly gel, gel extensions, fiberglass, and acrylic, and cannot remove gel polish on these products.

Korean Scrub

It’s a unique full-body scrub treatment and a head-to-toe exfoliation ritual that sheds layers of dirt which results in baby soft skin.

Our Korean Body Scrub is a “must try” at Sacred Hour; a vigorous but never uncomfortable hour-long full body experience in our Hammam-inspired suite.
*We guarantee that our Korean Scrub is an experience unlike any other.

Steam Room

Indulge in up to a 60-minute steam with our private steam experiences.

Whether you book a couple’s steam or a private session, the hour-long session is sure to melt away stress and amplify your inner glow and energy.

 

* Scrub and steam room amenities include: rain shower, full vanity, robes, sandals, and towels.

Chill Package

Our most popular day package includes a 60-minute Signature Facial and 60-minute Deep Tissue or Swedish massage.

Hydra Chill Package

The dynamic duo: a Deluxe Hydrafacial and Swedish Massage.

Spa Day Getaway

If your mama always said, “Be good to yourself,” this is what she was talking about. Lemongrass Mimosa Body Scrub, 60-minute Signature Facial, and 60-minute Swedish or Deep Tissue Massage, because mama is always right!

* If you prefer deep tissue massage, please let us know at the time of booking.

The Works Package

For the ultimate spa lover. Experience our Korean scrub, Swedish massage, and Signature Facial before a refreshing mani-pedi.

Uplift Package for 1 Guest

Our Uplift Package begins with a relaxing head-to-toe, full body massage, followed by a refreshing body scrub that hydrates and brightens dull skin.

Grounding Package for 1 Guest

A head-to-toe relaxing massage followed by a coffee exfoliation and warm compressions.

Chill Momma Package

In preparation for your new arrival: 60-minute Prenatal massage, 60-minute Signature Facial, Sacred Hour Manicure + Sacred Hour Pedicure.

* 13-36 weeks only

Calming the Hara

Unwind knots of tension and anxiety with this abdomen-focused ritual. Lymphatic brushing and full body coffee scrub follow to move freshly generated energy and oxygen throughout the body, stimulating digestion and detoxification.

for Couples

Unwind in one of our couples’ suites for this 120 minute ritual of pure relaxation, side by side.

Unwind in one of our couples’ suites for 120 minutes, together and side by side.

gift cards

Had a great experience at Sacred Hour? Let someone else feel the same joy and rejuvenation of their body and spirit.

There’s no better way to say, “You crushed that project,” “I’m glad we’re friends,” or “Do something for yourself” than with a Sacred Hour Gift Card.

* Sacred Hour gift cards may be redeemed for any services on our wellness menu or on retail items at our Sacred Hour Lakewood or Rocky River locations. We recommend choosing a dollar amount that allows your gift card recipient to choose their favorite body and soul experience.

Select a Service in Rocky River

Indian Head Massage

Unlock the ancient vibes with this holistic head, neck, face, and shoulder treatment

Starting from $80

Prenatal Massage

Our Prenatal Massage is a natural stress-buster, kicking pain to the curb, easing muscle tension, and amping up blood flow.

Starting from $100
* 12-36 weeks only

Lymphatic Drainage

Manual Lymphatic Drainage (MLD) is a non-invasive therapy that encourages the smooth flow of lymph fluid through slow and gentle rhythmic movements.

Starting from $120

Cupping Therapy

During cupping therapy, your skilled massage therapist strategically places cups on various body areas such as the neck, shoulders, arms, back, legs, and even the face. These cups create suction, stimulating blood flow and promoting relaxation.

Starting from $135

Couples Massage

Indulge in shared serenity with our Couples Massage, a harmonious experience designed to deepen your connection.

Starting from $220

Super Glo Facial

This restorative treatment will regenerate your skin by gently exfoliating your outermost layers with no downtime.

Starting from $150
* 90 minute SuperGlo facial treatment incorporates LED light therapy

Hydrafacial

Our most results-driven facial. A non-invasive procedure that provides deep cleansing,

Starting from $150

Glow-Getter by Dr. Barbara Sturm

Reveal radiant, healthy skin with the Glow-Getter, incorporating the Dr. Barbara Sturm line.

Reiki Lift Facial

The manual technique used in this facial can slow signs of aging, especially if performed consistently. It is a deep massage that acts on the muscles, not the tissues, completely oxygenating them. The massage has a lifting effect – and with no surgery.

Dermaplaning

A manual exfoliation technique removes surface debris with a custom dermaplaning blade.

Starting from $100

back cleanse

Popular before weddings and formal engagements, a customized 60 minute back treatment includes cleansing, exfoliation, extractions, masque and oil-free hydration.

Starting from $125

Lemongrass Mimosa Body Scrub

This refreshing body scrub hydrates and brightens dull skin. Walnut Shells exfoliate while Mimosa and Bamboo Extracts create lasting softness.

Purifying Gotu Kola Coffee Scrub

Feel tension melt away under warm compresses that aid in the absorption of healing trace minerals.

Waxing + Tinting

We specialize in waxing and tinting services. Experience the epitome of smoothness with our expert waxing treatments, tailored to your preferences.

Elevate your natural charm with our tinting services, enhancing your features for a subtle yet striking transformation. Indulge in the perfect blend of relaxation and sophistication as you embrace the artistry of waxing and tinting at our spa.