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Spa Etiquette

Welcome to Sacred Hour, where tranquility meets modern relaxation. Whether you’re a seasoned spa-goer or visiting us for the first time, embracing these simple guidelines ensures a peaceful and enjoyable experience for all.

Arrive Early+–

We recommend arriving 15–20 minutes before your scheduled treatment, or 1 hour if using amenities. This extra time allows you to relax, complete any necessary forms, and begin unwinding before your service begins.

Silence Your Devices+–

To maintain a serene atmosphere, please silence or turn off your mobile devices upon entering the spa. This helps preserve the peaceful environment for everyone.

Communicate Your Preferences+–

Comfortable clothing, undress to comfort level, share likes/dislikes with therapist/technician for optimal experience.

Dress Comfortably+–

Wear comfortable clothing to your appointment. Undress to your comfort level, as your therapist will ensure your privacy is maintained at all times.

Respect the Space+–

Keep voices soft, silence phones, no photos/videos in lower level, adult-only, fragrance-light.

Relax and Enjoy+–

Once your treatment begins, allow yourself to fully relax and enjoy the experience. Our team of Licensed Massage Therapists and Estheticians and Nail technicians, are here to guide you through a rejuvenating journey.

Food & Beverage+–

Outside food/drinks not permitted; available for purchase in Social Lounge or patio.

Inclement Weather+–

Spa remains open; review cancellation policy for winter months.

Gift Cards+–

Non-refundable, 5-year expiration from purchase date. Valid for services, merchandise, food & beverage, and yoga. Credit card required to book; card not charged at booking.

Cancellation Policy

We realize that sometimes plans change. If you must reschedule or cancel your appointment, we require a full 24 hours before your scheduled appointment to avoid a charge in full for the service. Cancellation policies may vary, depending on the size of the booking. The policy is reviewed with you at the time a reservationist approves the booking.

Please notify us of any cancellations by phone at 216-228-9750 within your quoted cancellation policy. You may call us outside of business hours, however, you must leave us a voicemail stating your cancellation. We do not accept cancellations via email unless your spa group coordinator has instructed email communication only.

All late cancellations may incur a full charge if we are unable to fill the bookings with another guest.